The security of our luminaires and light management components is a high priority for us.
If you discover a potential weakness, security vulnerability or cybersecurity incident relating to one of our luminaires and/or light management components, please report it to us at the following e-mail address:
meldungen [at] schuch.de (meldungen[at]schuch[dot]de)
This e-mail address is intended in particular for reporting:
- Suspected or confirmed security vulnerabilities in our products
- Unusual or security-related behaviour of our DALI-compatible luminaires, particularly in conjunction with light management components
- Possible unauthorised access or tampering
- Cyberattacks or attempted cyberattacks on internet-connected luminaires/light management components
- Vulnerabilities in firmware, software (apps) or communication interfaces
- Any other anomalies that could compromise the cybersecurity of our luminaires/light management components
Where possible, please provide the following information:
- Article number of the affected product
- Firmware or software version in use
- Description of the identified vulnerability or incident
- Date and time of discovery
- Documentation (screenshots, photos or videos) or other examples that allow the behaviour to be understood, reproduced or verified
Please keep information about potential security vulnerabilities confidential until we have had the opportunity to investigate the matter and, where necessary, take appropriate action.
Incoming reports are reviewed promptly and prioritised according to their severity.
This contact option is intended exclusively for the responsible reporting of vulnerabilities and security-related events concerning our DALI-compatible luminaires and light management components, in accordance with the requirements of the Cyber Resilience Act (Regulation (EU) 2024/2847).
For general technical inquiries, product advice, complaints or other service requests, please use our regular contact channels.